"Bundle up and stay warm with our Boys Winter Sets! Perfect for snow days and outdoor adventures, these sets include everything you need to keep the cold at bay. Say goodbye to boring and hello to cozy with our playful and practical winter sets.
At Quokka, we strive for customer satisfaction and offer a straightforward return and exchange policy.
Orders will be processed and shipped within 2 to 5 business days. Please note that shipments may experience delays during holidays due to the non-operation of shipping companies.
We have partnered with FedEx, and Bosta to ensure timely and reliable deliveries.
• Standard shipping is provided at no extra cost.
• For expedited services, express, same-day, and next-day shipping options are available at an additional fee.
Customers placing orders outside of Egypt are responsible for any applicable customs duties and taxes. Please be advised that delivery times for international shipments may vary based on the destination country.
Returns or exchanges must be initiated within 3 days from the date of delivery.
Items must be returned in their original condition, as received by the customer.
• For general returns or exchanges, the customer is responsible for the shipping costs. However, in cases of product defects or errors, Quokka will cover the return shipping expenses.
Should you have any inquiries regarding our shipping policy or need further assistance, please don’t hesitate to reach out to us at any time. You can contact us via email at online@quokka-store.com
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