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At Quokka, we strive for customer satisfaction and offer a straightforward return and exchange policy.

Shipping

Processing Time:

Orders will be processed and shipped within 2 to 5 business days. Please note that shipments may experience delays during holidays due to the non-operation of shipping companies.

Shipping Partners:

We have partnered with FedEx, and Bosta to ensure timely and reliable deliveries.

Shipping Options:

• Standard shipping is provided at no extra cost.

• For expedited services, express, same-day, and next-day shipping options are available at an additional fee.

International Orders:

Customers placing orders outside of Egypt are responsible for any applicable customs duties and taxes. Please be advised that delivery times for international shipments may vary based on the destination country.

Returns

Timeframe:

Returns or exchanges must be initiated within 3 days from the date of delivery.

Condition of The Product

Items must be returned in their original condition, as received by the customer.

Return Costs:

• For general returns or exchanges, the customer is responsible for the shipping costs. However, in cases of product defects or errors, Quokka will cover the return shipping expenses.

Contact Us:

Should you have any inquiries regarding our shipping policy or need further assistance, please don’t hesitate to reach out to us at any time. You can contact us via email at online@quokka-store.com