Refund policy

At Quokka, we strive for customer satisfaction and offer a straightforward return and exchange policy.

Timeframe:
Returns or exchanges must be initiated within 3 days from the date of delivery.

Condition of the Product:
Items must be returned in their original condition, as received by the customer.

Shipping Costs:
For general returns or exchanges, the customer is responsible for the shipping costs. However, in cases of product defects or errors, Quokka Company will cover the return shipping expenses.

Contact Us:
Should you have any questions or concerns regarding our return or exchange policy, please do not hesitate to reach out to us. You can contact us at any time through various communication channels.